One Click Metal has added a service request function to MONE, its platform for remotely monitoring and controlling prints. Subscribers can file a case from the interface, and machine data travels with it. The company will show MONE at Formnext in Frankfurt.
How does a service case work in MONE?
The user picks a category for the ticket, names it, chooses the device type such as MPRINT and the affected machine, then describes the fault. A case can also begin from the details page of a completed print. The ticket goes to support and the responsible partner, and status updates stay visible in MONE, including on a phone.
Why does automatic machine data matter?
Because the data is attached to the ticket, support starts from facts about the machine rather than a round of questions, and nothing has to be explained twice.
What it means
For small and mid sized firms running metal systems, shorter support loops mean less unplanned downtime, which feeds directly into cost per part. The feature needs a MONE subscription, so its value depends on whether remote monitoring is already in use. Response times are not stated in the report.
Frequently asked questions
Who can use the service case function?
Customers with a MONE subscription can report cases directly from the MONE interface.
Where can MONE be seen at Formnext 2026?
One Click Metal exhibits at booth C101 in hall 12.0 in Frankfurt, from November 17 to 20.
